Frequently Asked Questions

What is our check-in/check-out time?

Check-in is 3:00 pm or later. Check-out is 10:00 am or earlier. If you need to extend your stay please contact us as soon as possible so that we can do our best to accommodate you.

What are business hours for Parking Registration?

Mon to Fri: between 8 am and 4 pm: Ka’anapali Royal Office is Open

Sat to Sun: and after hours: Registration drop off box is available at the Ka’anapali Royal Office, payment can be made when office is reopens.

A vehicle registration note will be left on your vehicle the evening of your arrival. It is to be filled out and returned with fee payment to the Kaanapali Royal Office.

Is extra cleaning available?

A professional clean is done prior to your arrival and at your departure. Extra cleaning can be arranged at an extra charge. Please contact us to set up a mid stay cleaning if required.

What is our cancellation policy?

Our cancellation policy is available here

What are the booking terms and conditions?

Our booking terms and conditions are available here

Can we hire baby equipment?

We do not hire out cots or baby equipment but can supply you with names of companies that do, if required.


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